## FreshChat FAQ

### [Setting up Real-Time Rates for an Existing Shopify Store](https://support.shiptime.com/en/support/solutions/articles/42000089379-setting-up-real-time-rates-for-an-existing-shopify-store)

Setting up Real-Time Rates for an Existing Shopify Store Note - If you wish to use Real Time Rates at Checkout in your Shopify store, please ensure that...

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### [Setting up Real-Time Rates for an existing WooCommerce store](https://support.shiptime.com/en/support/solutions/articles/42000089425-setting-up-real-time-rates-for-an-existing-woocommerce-store)

Setting up Real-Time Rates for an existing WooCommerce store

Log in to your account at  https://app.shiptime.com

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### [Was the correct tax applied on my shipment?](https://support.shiptime.com/en/support/solutions/articles/42000089376-was-the-correct-tax-applied-on-my-shipment-)

On domestic shipments traveling between states, the tax of the destination state always applies. All of the information you need in regard to US Taxes can be found here.

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### [What can I ship?](https://support.shiptime.com/en/support/solutions/articles/42000089484-what-can-i-ship-)

Practically anything!* We offer courier shipments up to 150 lbs, domestically or anywhere in the world. We also have services for: Courier Paks and e...

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### [What do I need to use ShipTime?](https://support.shiptime.com/en/support/solutions/articles/42000089386-what-do-i-need-to-use-shiptime-)

There are only two things you need in order to use ShipTime!

1. Internet Access
2. A Printer

With just these two items, you can start managing your shipments.

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### [What does ShipTime cost?](https://support.shiptime.com/en/support/solutions/articles/42000089502-what-does-shiptime-cost-)

Signing up for ShipTime is absolutely free! There are no monthly fees, no volume commitments and most of all no hassle! You only pay for the carrier label based on your shipments.

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### [What happens if my shipment wasn't picked up?](https://support.shiptime.com/en/support/solutions/articles/42000089501-what-happens-if-my-shipment-wasn-t-picked-up-)

Please contact our support team for assistance regarding missed pickups. Our Heroic Support Team ™ is available at 1-877-784-5744, or via e-mail at support@...

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### [What if there’s a mistake on my label?](https://support.shiptime.com/en/support/solutions/articles/42000089494-what-if-there-s-a-mistake-on-my-label-)

If your shipment has not yet been picked up, you can cancel and re-do the shipment with the correct information. If it has already been picked up, the changes may not be possible.

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### [What is an adjustment?](https://support.shiptime.com/en/support/solutions/articles/42000089440-what-is-an-adjustment-)

An adjustment is any charge that is applied by the courier after a shipment has been sent. These adjustments occur when the details of the physical shipment change after it has been sent.

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### [What is an Authorization, Capture, or Void?](https://support.shiptime.com/en/support/solutions/articles/42000089388-what-is-an-autorization-capture-or-void-)

Often when a product or order is not fulfilled immediately, merchants will authorize a transaction to be captured at a later time. For example, once an order is processed, it might be held for authorization until fulfillment occurs.