## My Info Help Page

Modified on: Thu, 19 Jun, 2025 at 11:19 AM

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Setting up your My Info section properly ensures that your shipping labels, invoices, and communications are accurate and seamless. Here’s how to complete your basic contact setup in ShipTime:

### Basic Contact Details

**Company Name:**
- Enter the company name you want displayed on your shipping labels, invoices, and communications.
- Not a business? Check the Not a Business box to default to showing only your First Name and Last Name instead.

**Primary Email:**
- This is the main email address where you will receive important ShipTime communications and shipment updates.

**Accounting Email:**
- Enter a specific email address to receive all billing and invoice notifications (this can be different from your primary email).

**First Name / Last Name:**
- Enter your personal contact name or the primary contact for your company.

**Phone Number:**
- Provide a valid phone number for shipping contacts and courier communication if needed.

### Address Details and Shipping Preferences

**Residential Checkbox:**
- Check this box if your shipping address is residential by default.
- Important: Incorrectly marking a commercial address as residential (or vice versa) may result in an adjustment fee by the carrier.

**Default Ship From Address:**
- Enter the primary shipping address that will be automatically populated when you quote shipments.
- This saves time when processing orders and ensures consistency.

**Full Address Details:**
- Ensure your street address, city, province/state, postal/zip code, and country are entered accurately for shipping purposes.

1. ### Why Set Up Your My Info Correctly?
   - Smooth Quoting and Shipping: Save time by having your shipping details pre-filled.
   - Accurate Invoicing and Notifications: Ensure all shipment updates and invoices are sent to the right contacts.
   - Avoid Adjustment Fees: Properly identify your address type to prevent courier surcharges.

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