History & Tracking Help Page : ShipTime Canada Inc.

History & Tracking Help Page

Modified on: Thu, 18 Feb, 2021 at 3:15 PM

1. Search Bar: Enter in Tracking number or ShipID to locate shipment
2. Advanced Search options
3. Shipment Action Buttons
   1. Repeat: Duplicates shipment with same to and from address, as well as shipment details.
   2. Track: Opens tracking detail window
   3. Cancel: Cancels shipment. Note: Can only cancel shipments that are Pending (Shipment has not been picked up) within 5 days of creation. Cannot cancel In-Transit shipments.

Click on any shipment to view specific information:

1. Shipment Options:
   1. Repeat: Repeats shipment with exact same address information and shipment details. Screen will automatically move to the carrier selection page
   2. Cancel: Cancels shipment. NOTE: Only shipments that are still in the PENDING status and the shipment was created at most 5 days prior can be cancelled by customers
2. Receipt options to Print Receipt or email Receipt details
3. Return to History & Tracking Page