Can I request a refund for an adjustment charge? : ShipTime Canada Inc.

Can I Request a Refund for an Adjustment Charge?

Modified on: Thu, 27 Feb, 2025 at 9:58 AM

Yes! If you believe an adjustment charge was incorrectly applied to your shipment, you can request a refund by opening a dispute with ShipTime. Our team is here to help address and resolve any concerns about adjustment charges.

What is an Adjustment Charge?

An adjustment charge is an additional fee applied to your shipment after it has been processed. These charges are typically assessed by the courier and can occur due to:

• Incorrect Dimensions or Weight: If the actual package size or weight differs from what was declared at the time of booking.
• Address Corrections: Fees for incomplete or incorrect shipping addresses.
• Additional Services: Charges for services such as residential delivery, liftgate usage, or other unforeseen requirements during delivery that were not listed prior.

Couriers apply these charges to reflect the accurate cost of shipping based on their policies.

How to Dispute an Adjustment Charge

1. Contact Our Heroic Support™ Team

   • Phone: Call us at 1-877-784-5744.
   • Email: Send your inquiry to support@shiptime.com.

2. Provide Shipment Details

   • Include your Ship ID or Tracking Number and explain why you believe the adjustment is incorrect.

3. Resolution Process

   • Our team will review your case, collaborate with the courier if necessary, and provide updates throughout the process.

With ShipTime’s Heroic Support™, you can confidently resolve any concerns related to your shipments. We are dedicated to providing transparency and ensuring that all adjustments are fair and accurate.

For further assistance or to dispute an adjustment charge, contact us today!