Canada Post Strike – Impact on eCommerce Orders and Deliveries

When a nationwide work stoppage halts Canada Post operations, every eCommerce retailer must brace for change. Scheduled pickups stop, new items can’t be dropped off, and parcels already in transit are paused until service resumes. The ripple effects extend through your entire fulfillment pipeline — from customer expectations to logistics planning.

What Happens to Customer Orders During the Strike

– Orders shipped via Canada Post are paused — no new parcels are being processed.

– Packages currently in transit are held in Canada Post’s network until service resumes.

– Once the strike ends, deliveries resume based on the first-in, first-out order of parcels.

– The backlog created during the strike may lead to extended delivery delays that last weeks or more.

These disruptions may result in frustrated customers, increased inquiries, and order cancellations if not actively managed.

How eCommerce Businesses Can Respond

While delayed orders can’t be immediately rescued, proactive response can protect your brand and business:

Offer Customer Communication & Transparency

Let shoppers know that although Canada Post parcels are paused, their items are secure and will move once services resume. Use your site banners, emails, and order notifications to set expectations about possible delays.

Shift New Orders to Other Couriers

Use ShipTime to funnel new eCommerce orders through alternative carriers. You can instantly compare rates and delivery windows using our Rate Calculator.

Integrate Real-Time Shipping Options

If your shop runs on Shopify, WooCommerce, Ecwid, or BigCommerce, enable real-time courier rates via ShipTime so customers can choose available carriers at checkout.

Leverage Tracking Pages

ShipTime’s Branded Tracking Pages let customers follow their order journey while keeping your branding front and center. Learn more in Features.

Protect High-Value Orders

Consider using higher-tier services or extra insurance for valuable items. ShipTime offers savings on shipping insurance through our Insurance program.

Shipping Alternatives That Keep You Moving

ShipTime gives Canadian eCommerce businesses access to 15+ couriers and 50+ service options, including UPS, FedEx, Purolator, DHL Express, and Canpar. Compare those services and pick what best meets your cost, speed, and destination needs.

Even during the strike, express and priority services remain viable options to keep orders moving forward. Use the Rate Calculator to explore those faster alternatives.

Staying Ahead During the Canada Post Strike 2025

This strike isn’t just a pause — it’s a test of adaptability. Businesses that respond quickly to offer alternative shipping, communicate openly, and shield customers from uncertainty are the ones most likely to preserve trust and maintain growth.

If you need help planning replacement shipping flows or managing customer communication, our Heroic Support™ team is ready by phone, chat, or email.

Get a Quote Today to keep delivering during the Canada Post strike.