## What is Heroic Support™?

[Heroic Support™](https://support.shiptime.com/en/support/home?_ga=2.73472469.613035201.1720023958-1140647891.1711978699) is ShipTime’s commitment to providing outstanding customer service. Our knowledgeable and friendly team is dedicated to helping you navigate the complexities of shipping, ensuring that your experience with ShipTime is seamless and hassle-free.

## Key Features of Heroic Support™

**_Bilingual Support:_** Our team is fluent in both English and French, ensuring clear and effective communication with all our customers.

**_Multiple Contact Methods:_** Reach out to us via phone, live chat, or email—whichever method is most convenient for you.

**_Extended Hours:_** Our support team is available from 8:30 AM to 8 PM EST, providing assistance throughout the business day.

**_Expert Guidance:_** Whether you have questions about shipping rates, need help with [eCommerce integrations](https://wpstaging.shiptime.com/ecommerce/), or require assistance with [insurance claims](https://support.shiptime.com/en/support/solutions/articles/42000087057-shiptime-insurance-details-pricing), our team is equipped to provide expert guidance.

## Benefits of ShipTime’s Heroic Support™

Choosing [ShipTime](https://wpstaging.shiptime.com/how-it-works/) means not only accessing discounted shipping rates and a comprehensive logistics platform but also benefiting from our unparalleled customer support. Here’s how Heroic Support™ can enhance your shipping experience:

**_Peace of Mind_**  
Knowing that expert help is just a call, chat, or email away gives you peace of mind. Our Heroic Support™ team is always ready to assist with any shipping challenges you may encounter.

**_Efficient Problem Resolution_**  
Our dedicated support team is trained to handle a wide range of shipping issues quickly and efficiently. This means less downtime for your business and more time focusing on what you do best.

**_Personalized Assistance_**  
Every business is unique, and so are its shipping needs. Our Heroic Support™ team takes the time to understand your specific requirements and provides tailored solutions to meet them.

**_Comprehensive Knowledge Base_**  
Our support team has extensive knowledge of ShipTime’s services, including our discounted [shipping rates](https://wpstaging.shiptime.com/how-it-works/), [eCommerce integrations](https://wpstaging.shiptime.com/ecommerce/), [branded tracking pages](https://wpstaging.shiptime.com/how-to/how-to-brand-your-shipment-tracking-experience/), and [insurance options](https://wpstaging.shiptime.com/parcel-insurance/shiptime-insurance-protect-your-shipments/). This ensures that you receive accurate and helpful information every time.

## Why Choose ShipTime for Your Shipping Needs?

With ShipTime, you get more than just a shipping platform—you get a partner dedicated to supporting your business every step of the way. Our Heroic Support™ is a testament to our commitment to providing exceptional customer service and ensuring your shipping process is smooth and efficient.

## Experience the ShipTime difference with our Heroic Support™. Our dedicated team is here to assist you with all your shipping needs, providing reliable and efficient customer service.

**About ShipTime:**

Ship Smarter – with ShipTime, we are a true partner beyond just discounted rates. We provide a best-in-class platform packed with features and backed by our legendary [Heroic Support™ team.](https://support.shiptime.com/en/support/home)

You can sleep easy with ShipTime’s best-in-class customer care. Our bilingual team is available by phone, live chat, or email Monday – Friday from 8:30AM to 8PM EST.